FAQ

Solution

Go to Settings > Time & Language > Language, then select "add a language" and after that reboot your NEXI GO server.
 

Solution

First, open the "services" application and search for "NexineoService" and start this service (right click > start)
 

Solution

Go to “Settings → System → About”. Please find the “Troubleshoot” option below the server licence. Clicking on this option will trigger an automatic fix that will resolve the problem.
 

Solution

This is mostly a network issue. Please check all network devices in the ICT room – the router, switch, and cabling. You might need to restart the router or switch. Make sure all network cables are correctly connected. It is also necessary to check if all devices are in the same subnet and that there is not too many other devices in this subnet beside the NEXINEO system.
 

Solution

Disconnect all cables from the NEO virtual desktop device, plug them back in and turn the unit on. If the login screen appears and you still can’t log in, contact NEXINEO IT Support and describe your findings.
 

Solution

There might be a conflict between the IP address configured in your internet proxy filter and your server’s actual IP address. To resolve this, first open the NEXINEO Configuration Manager (NexineoMCSetup3.exe), which is typically found in the NEXI Board installation directory at C:/Program Files/Nexineo/NEXIBOARD. Check the IP settings in the proxy filter. Then, open the Command Prompt and enter the command ipconfig to display the server's current IP address. Ensure that the IP address in the proxy filter settings matches the IP address shown in the command line output. Both values must be identical to prevent conflicts.


Administrator only
 

Solution

One of the most likely reasons is a running antivirus program. Try to deactivate it and connect again. Please see more information here: https://theitbros.com/user-profile-service-failed-the-sign-in/  
 

Solution

Unplug both the router and the switch, and then plug them back in. Attempt to log in again. If you're still experiencing problems, verify whether the server has an active internet connection. If the internet is unavailable, the issue may be with the switch. In this case, please contact NEXINEO IT Support and provide a detailed description of the problems you've encountered.
 

Solution

If the unit is not visible in the NEXI Board Management Console, check the cabling and swap the power cable for a working one. If you're still experiencing problems, please contact NEXINEO IT Support and describe your findings.

Solution

The Internet Filter in the NEXI Board Management Console may inadvertently block Microsoft products, including Microsoft Teams, Microsoft 365, Microsoft OneDrive. To ensure full functionality of these applications, please select the option, "Unblock the Internet," in the Internet Filter settings of the NEXI Board.

ATTENTION: Please note that video and conference calls are not supported by our solution, even when applications are not restricted by the Internet Filter.
 

Solution

Check that all hardware components like the server, switch, router, NEO virtual desktop devices and monitors are powered on and all the cabling is correct. You should be able to log into the server. Check the front panel of the switch and router, the LEDs should be blinking. There should be a login screen displayed on every monitor.
 

Solution

To resolve the issue, first navigate to the registry path HKLM\SYSTEM\Software\Microsoft\TIP\TestResults\27641370. Delete the specified key and then disable the TabletInputService service (also known as Touch Keyboard and Handwriting Panel Service). Next, you will need to take ownership of the files C:\Program Files (x86)\Common Files\Microsoft Shared\ink\TabTip32.exe and C:\Program Files\Common Files\microsoft shared\ink\TabTip.exe. To take ownership on Windows Server 2022, right-click the file, select 'Properties', go to the 'Security' tab, click on 'Advanced', and then click the 'Change' link next to the owner. From there, enter your user account, click 'Check Names' to verify, and then click 'OK'. After taking ownership, rename these executables to TabTip32.exe.orig and TabTip.exe.orig respectively. Finally, reboot your server to complete the process.
 

Solution

NEXINEO systems have been tested extensively within traditional local domains under controlled lab conditions. However, we do not guarantee functionality within cloud or hybrid domain environments. If you encounter issues when integrating the NEXINEO system into your domain, we recommend contacting your local domain administrator for assistance. This approach ensures that domain-specific configurations and potential discrepancies are effectively managed by your designated IT professional.
 

Solution

Currently, we offer two system options: NEXI GO, which is designed for standard office applications, and NEXI GO Performance, which is optimized for more demanding applications including Autodesk AutoCAD, Revit, Inventor, TinkerCAD or Geogebra. If your needs involve these higher-end applications, you might consider upgrading to the NEXI GO Performance system. Some applications, designed mostly for video editing or detailed rendering processes, are not suitable for use on the NEXINEO systems.
 

Solution

Even if all NEO devices, NEXI GO server, and Ethernet components appear to be correctly connected, you may still experience issues with internet or network connectivity. One common issue is that antivirus software, such as ESET Endpoint Security, can block connections to the NEXI GO server. To address this, you should set the firewall to learning mode within the antivirus settings. Additionally, ensure that the NEXI GO server and NEO devices are on the same subnet, with default IP addresses beginning with 192.168.X.Y. It is crucial that the 'X' values match to maintain connectivity within the network.
 

Solution

Yes, one of the options is to open Administrative Tools and run the Windows server Backup tool. It’s possible to create a local backup - back up important files, applications or the entire server on a locally attached device or a network share. There is also an online backup option - back up server to Azure

Administrator only
 

Solution

If the online version of the Microsoft 365 office suite doesn’t work correctly, we recommend using the offline version of Microsoft 365.
 

Solution

RDS Licensing and RDP Session Host need to be reinstalled via Server Manager. Then open "Services", find the ‘RDS Licensing’ service, right click and select "Properties", "Login" tab, and select the "Local System Account" option and save and close.

Administrator only